This is our cancellation and refund policy. The terms below stay as written.
Our Cancellation Policy
We understand that plans can change. Here's what you need to know about cancellations and refunds:
Deposit
The booking deposit (retainer) is non-refundable, as it reserves your date exclusively and means we turn away other potential bookings for that day.
Cancellation by the Client
- More than 90 days before the event — You forfeit the deposit, but no additional charges apply.
- Less than 90 days before the event — The cancellation terms outlined in your specific contract will apply. Please review your contract for details.
Date Changes / Postponements
Life happens, and we get it. If you need to change your wedding date, we'll do our best to accommodate your new date at no additional charge, subject to availability. Please contact us as soon as possible if your plans change.
Changes to Your Package
You can modify your package (upgrade, add services, or adjust coverage hours) at any time before the event, subject to availability and applicable pricing adjustments. We're always happy to work with you to customize your experience.
Force Majeure
In cases of extreme weather, natural disasters, or other unforeseeable circumstances, we will work with you on a case-by-case basis to find a fair resolution.
Need to Discuss a Change?
Contact us at hello@r5vibe.com or +1 (855) 559-0957 and we'll work through it together.